Seven Last-Mile Delivery Challenges, and How to Solve Them

The recent growth of the e-commerce industry has transformed the global marketplace. The last-mile delivery process is the most critical prerequisite in ensuring customer loyalty to online stores. According to a report by SOTI Inc., more than 61% of logistics companies agree that last-mile delivery is the most inefficient process in the entire supply chain.

Following are some of the most critical challenges that arise during last-mile delivery for online retailers.

• Visibility into the delivery processes is the most important prerequisite for ensuring customer loyalty.  Customers demand real-time information on a package’s location. 

• Last-mile delivery tends to get expensive for both customers and the business. 

• You need a robust last-mile delivery plan, and the solution lies in creating a route-planning method, and ensuring transparency and seamless communication at all levels.

Implementing efficient last-mile delivery processes offers e-commerce brands an invaluable opportunity to adapt to changing customer demands, and differentiate their offerings from the competition. 

https://www.supplychainbrain.com/blogs/1-think-tank/post/32800-last-mile-delivery-challenges-and-how-to-solve-them

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